Sharada Gopalakrishnan
About Sharada Gopalakrishnan
Sharada Gopalakrishnan serves as the Head of Operations and Customer Experience at Valeo Wellbeing in Dubai, where she has worked since 2021. She has extensive experience in customer experience and operations management, having held key positions at several companies in the United Arab Emirates.
Current Role at Valeo Wellbeing
Sharada Gopalakrishnan serves as the Head of Operations & Customer Experience at Valeo Wellbeing, a position she has held since 2021. In this role, she is responsible for overseeing operational processes and enhancing customer experiences. Her leadership has contributed to the development of a comprehensive logistics management system that optimized warehousing operations. Additionally, she has implemented innovative customer experience strategies that have improved client satisfaction. Sharada's focus on operational efficiency and customer engagement plays a crucial role in the company's success.
Previous Experience in Customer Experience Management
Before joining Valeo Wellbeing, Sharada Gopalakrishnan held several key positions in customer experience management. She worked as a Customer Experience Manager at noon from 2019 to 2021 in Dubai, where she focused on enhancing customer interactions. Prior to that, she was the Head of Operations & Customer Experience at Glambox Middle East for 10 months in 2018 to 2019. Her experience also includes serving as Operational Excellence Manager at Fetchr from 2016 to 2018, where she contributed to improving operational processes.
Background in Operational Excellence
Sharada Gopalakrishnan has a strong background in operational excellence, having worked in various roles that emphasize process improvement and quality management. She served as the Regional Quality and Audit Supervisor at Fetchr for six months in 2015 to 2016, where she focused on maintaining high standards in operations. Earlier in her career, she worked as a Senior Process Associate at ADP in 2010 to 2011 and as a Process Associate at Cognizant Technology Solutions from 2008 to 2009. These roles provided her with a solid foundation in operational processes and customer service.
Education and Qualifications
Sharada Gopalakrishnan holds a Bachelor of Commerce (BCom) degree from Osmania University, where she studied Accounting and Business/Management from 2005 to 2008. She furthered her education by obtaining a Master of Business Administration (MBA) in International Business from Birmingham Business School, completing her studies in 2012. This educational background has equipped her with the necessary skills and knowledge to excel in her roles within operations and customer experience.
Contributions to Risk Management
At Valeo Wellbeing, Sharada Gopalakrishnan has played a key role in risk management initiatives. Her efforts have significantly reduced operational risks, contributing to the overall stability and efficiency of the organization. By focusing on identifying and mitigating potential risks, she has helped create a safer and more reliable operational environment, which is essential for maintaining customer trust and satisfaction.