Alayna Sohail
About Alayna Sohail
Alayna Sohail is a Customer Onboarding Specialist at Validity Inc., where she hosts product training seminars to improve client understanding. She has a background in psychology and sociology from the University of Colorado Boulder and has held various roles in client operations and behavioral health.
Work at Validity
Alayna Sohail currently serves as a Customer Onboarding Specialist at Validity Inc., a position she has held since 2022. In this role, she focuses on provisioning accounts to maximize client contractual benefits. She hosts public product training seminars aimed at enhancing client understanding and facilitating technical implementation. Her responsibilities include simplifying complex ideas for clients, leveraging her strong communication skills to ensure a smooth onboarding experience.
Previous Experience at Snapdocs
Before joining Validity, Alayna worked at Snapdocs as a User Operations Specialist from 2021 to 2022 in Denver, Colorado. During her time there, she contributed to user operations, gaining valuable experience in client interaction and support. This role helped her develop skills in managing user needs and enhancing operational efficiency within the organization.
Education and Expertise
Alayna Sohail earned a Bachelor's degree in Arts and Sciences with a focus on Psychology and Sociology from the University of Colorado Boulder. She studied there from 2016 to 2020. Her academic background provides her with a solid foundation in understanding human behavior, which she applies in her professional roles, particularly in client onboarding and relationship management.
Background in Behavioral Health
Prior to her role at Snapdocs, Alayna worked as a Behavioral Health Technician at Behavioral Innovations from 2020 to 2021 in Arvada, Colorado. This position allowed her to gain experience in a healthcare setting, where she developed skills in communication and support for individuals with behavioral health needs. This experience contributes to her ability to build and maintain professional relationships in her current role.
Leadership Experience at University of Colorado Boulder
During her time at the University of Colorado Boulder, Alayna served as a Student Lead from 2016 to 2020. In this capacity, she demonstrated leadership skills and the ability to manage responsibilities effectively. This experience helped her cultivate strong communication and organizational skills, which are essential in her current position as a Customer Onboarding Specialist.