Trevor Boardman
About Trevor Boardman
Trevor Boardman serves as the Manager of Product Support at Valimail, where he has worked since 2021. He has a background in information security and customer success, along with a Bachelor's degree in Computer Science and a minor in Music from Mount Vernon Nazarene University.
Work at Valimail
Trevor Boardman has been with Valimail since 2021, currently holding the position of Manager, Product Support. His role involves overseeing product support operations in a remote capacity. Prior to this, he served as a Customer Success Engineer and later as a Senior Customer Success Automation Engineer within the same organization. During his tenure, he built a custom automated onboarding system for Valimail's customers and led cross-functional strategic working groups that achieved key goals. He also successfully improved support and customer success engineering efficiencies by 75%.
Previous Employment Experience
Before joining Valimail, Trevor Boardman worked at Licking Memorial Health Systems as an Information Security and Privacy Analyst II (Team Lead) from 2017 to 2019, following a role as an Information Security & Privacy Analyst I from 2016 to 2017. He also gained experience as a Hardlines Merchandiser at Kmart Corporation in 2014 and completed a Software Quality Assurance Internship at Battelle in 2015. Additionally, he worked at McDonald's Corporation as a Crew Trainer from 2010 to 2014 and served as a Piano Accompanist at Mount Vernon Nazarene University from 2011 to 2016.
Education and Expertise
Trevor Boardman earned a Bachelor's Degree in Computer Science from Mount Vernon Nazarene University, where he also achieved a Minor Degree in Music. His educational background provides a strong foundation in technical subjects, particularly in email security and authentication, cybersecurity, and DNS. He serves as a subject matter expert in these areas, contributing to Valimail's suite of products and enhancing the company's capabilities in product support.
Achievements in Customer Success
During his time at Valimail, Trevor Boardman has made significant contributions to customer success initiatives. He has led efforts that resulted in a 75% improvement in support and customer success engineering efficiencies. His leadership in cross-functional strategic working groups has been instrumental in meeting and exceeding organizational goals, showcasing his ability to drive performance and enhance customer experiences.