Valor Global
Valor Global is a customer service provider that offers tech support, customer care, retention, and scheduling solutions, using AI-driven platforms and operating across multiple global locations.
Customer Care and Retention Services
Valor Global specializes in providing customer care and retention solutions. Their services include real-time agent guidance and analytics powered by AI-driven platforms. This technological edge enables Valor Global to offer superior technical support and efficient scheduling solutions. They implement outcome-based pricing models, focusing on measurable results and customer satisfaction.
AI-Driven Customer Service Platforms
The company leverages AI-driven platforms to enhance customer service operations. These platforms provide real-time guidance to agents, helping them make data-informed decisions. The use of advanced analytics aids in optimizing service delivery, ensuring clients receive efficient and effective support solutions.
Diversity and Supplier Certifications
Valor Global is certified as a diversity supplier by the National Minority Supplier Development Council (NMSDC). This certification affirms the company's commitment to diversity and inclusion in its business practices. Additionally, Valor Global is in the process of obtaining Women’s Business Enterprise National Council (WBENC) certification, which will further validate the business as women-owned.
Global Operational Footprint
Valor Global operates its services from multiple locations worldwide. The company has established offices in Arizona, USA, Costa Rica, and the Philippines. This global presence enables them to provide timely and efficient support services across various regions.
Community Support and Development Programs
Valor Global is actively involved in supporting and developing community programs. They engage in various initiatives aimed at community development, demonstrating their commitment to social responsibility. These programs reflect the company's dedication to improving the communities in which they operate.