Arno Stalenhoef
About Arno Stalenhoef
Arno Stalenhoef is the Manager of Customer Service at VanMoof, where he has worked since 2020. He has a background in customer care and management, with previous roles at Treatwell and Dutchband.
Work at VanMoof
Arno Stalenhoef has served as the Manager Customer Service (Dutchband) at VanMoof since 2020. In this role, he manages a team of 30 full-time customer service agents, overseeing 50% of all customer inquiries. He has implemented new processes to enhance customer engagement, leading to improved response times. Stalenhoef has also successfully led the rapid expansion of the customer service department to accommodate the increased demand for the X3/S3 series, ensuring that customer service aligns with the company's strategic goals.
Previous Experience
Before joining VanMoof, Arno Stalenhoef held several positions at Treatwell. He worked as a Customer Care Executive from 2014 to 2016 and as a Sales Support Specialist from 2016 to 2018. He also completed a management internship at Treatwell for five months in 2015. Additionally, he served as the Payment Processing Manager at Dutchband from 2018 to 2019. Currently, he is also the Manager Payfield at Dutchband, a position he has held since 2019.
Education and Expertise
Arno Stalenhoef studied at Hogeschool van Amsterdam, where he achieved a degree in Bedrijfskunde from 2010 to 2016. His educational background provides him with a solid foundation in business management principles, which he applies in his current role at VanMoof and in his previous positions. His expertise includes customer service management, process implementation, and team leadership.
Team Management
In his role at VanMoof, Arno Stalenhoef manages a substantial team of customer service agents. His leadership is crucial in ensuring that the team effectively handles a significant volume of customer inquiries. He maintains regular communication with VanMoof leadership to ensure that customer service strategies are aligned with the overall goals of the company.