James Reffi
About James Reffi
James Reffi is a Customer Experience Manager at VanMoof, with a background in operations and customer support across various companies. He has a strong focus on process optimization and team development, which has significantly influenced his career trajectory.
Work at VanMoof
James Reffi currently serves as the Customer Experience Manager at VanMoof, a position he has held since 2022. He operates from the company's Brooklyn, New York location. In this role, he focuses on enhancing customer satisfaction and streamlining the customer experience. His background in operations and customer support informs his approach to managing customer interactions and improving service delivery.
Previous Experience in Operations Management
Before joining VanMoof, James Reffi worked as the Operations Manager at Circuit from 2019 to 2022 in New York, NY. His responsibilities included overseeing operational processes and ensuring efficiency within the organization. His tenure at Circuit lasted three years and contributed to his expertise in process optimization and metrics.
Background in Customer Support and Management
James has a diverse background in customer support and management roles. He served as the Customer Support Manager at Closetbox for 11 months in 2015-2016 in the Greater Denver Area. He also held the position of Customer Support Specialist at Hometeam for four months in 2016 and worked as an Account Manager at the same company for eight months from 2016 to 2017, both in New York City.
Education and Expertise
James Reffi studied at Briarcliffe College, where he earned a Bachelor of Business Administration (BBA) degree in Business Administration and Management from 2007 to 2009. His academic background supports his professional focus on process optimization and metrics, which have been pivotal in his career development.
Leadership and Team Development
James is passionate about team development and leadership. This focus has been a significant driving force throughout his professional endeavors. He has played a key role in developing Standard Operating Procedures (SOPs) and training programs, which have facilitated market scaling and improved internal business operations.