Joaquina Miller Cooper
About Joaquina Miller Cooper
Joaquina Miller Cooper is a CS Operations Backend Specialist at VanMoof, where she has worked since 2021. She has a diverse background in customer service and operations, with experience in multiple countries and a strong commitment to ethical living.
Work at VanMoof
Joaquina Miller Cooper has been employed at VanMoof since 2021, where she serves as a CS Operations Backend Specialist. In this role, she focuses on enhancing operational efficiency and customer service standards. Prior to her current position, she worked as a Customer Support Specialist at VanMoof from 2020 to 2021. Her experience at VanMoof reflects her commitment to improving customer experiences and operational processes within the company.
Education and Expertise
Joaquina Miller Cooper studied at Shanghai American School, where she earned a High School Diploma and an IB Certificate from 2009 to 2012. She furthered her education at Shanghai International Studies University, completing a Chinese Language Program from 2012 to 2013. She also attended Swinburne University of Technology, where she studied Business with a focus on Entrepreneurship and Innovation, achieving a Bachelor’s Degree in 2017. Additionally, she pursued studies in International Hotel & Tourism Management and Arts at The University of Queensland, although this degree remains incomplete.
Background
Joaquina Miller Cooper has lived in five different countries, which has contributed to her adaptability and cross-cultural communication skills. Her diverse background includes working in various roles across multiple industries, including hospitality, education, and customer service. This international experience has equipped her with a broad perspective and the ability to navigate different cultural contexts effectively.
Previous Work Experience
Before her tenure at VanMoof, Joaquina held several positions that contributed to her professional development. She worked as a Barista at Starbucks in the Utrecht Area for seven months in 2018 and as a Waitress at Now & Then Cafe in Melbourne for four months in 2017. Additionally, she served as Front Counter Staff at Vege Rama in Brisbane CBD for one year from 2014 to 2015. Her role as a Community Associate at Spaces involved managing co-working and meeting rooms from 2019 to 2020. She also worked as an English Teacher at Shanghai LinguaTutor Agency for eight months in 2012.
Passion for Ethical Living
Joaquina Miller Cooper possesses a strong passion for ethical and eco-friendly living. This commitment influences her approach to operations and customer service, as she consistently seeks to integrate sustainable practices into her work. Her dedication to improving workplace standards aligns with her values, demonstrating her focus on creating a positive impact within her professional environment.