Kirilas Balkus
About Kirilas Balkus
Kirilas Balkus is a Customer Support Coordinator at VanMoof in Amsterdam-Noord, Netherlands, where he has worked since 2021. He has a background in customer service, having previously worked at Booking.com and Deliveroo, and holds a degree in Business Administration from Anglia Ruskin University.
Work at VanMoof
Kirilas Balkus has been employed at VanMoof as a Customer Support Coordinator since 2021. In this role, he serves as the main point of contact for complex technical support inquiries. He has implemented automation and process improvements within the customer support department, contributing to enhanced efficiency. Additionally, he utilizes data analytics to identify trends and improve team performance, while also developing and managing key performance indicators (KPIs) for the customer support team.
Previous Experience at Booking.com
Before joining VanMoof, Kirilas Balkus worked at Booking.com as a Customer Service Specialist from 2018 to 2020. During his two years at the company, he gained experience in customer service, handling various inquiries and support requests. This role helped him develop skills that he later applied in his current position.
Background in Customer Support and Management
Kirilas Balkus has a diverse background in customer support and management. He worked as a Cycling Courier for Deliveroo from 2016 to 2018, where he gained insights into customer interactions in a fast-paced environment. Earlier in his career, he served as a Shift Manager at Burger King from 2010 to 2014, where he developed leadership and operational management skills.
Education and Expertise
Kirilas Balkus studied Business Administration and Management at Anglia Ruskin University from 2010 to 2014. His education provided him with a solid foundation in business principles, which he applies in his current role in customer support. His expertise is further enhanced by his fluency in English, Russian, and Lithuanian, allowing him to effectively communicate with a diverse customer base.