Lorenna Le Breton
About Lorenna Le Breton
Lorenna Le Breton is a Customer Support Team Lead at VanMoof in Amsterdam, Netherlands, where she has worked since 2020. She has a diverse background in education, customer service, and translation, with experience in various roles across Brazil and the Netherlands.
Work at VanMoof
Lorenna Le Breton has been employed at VanMoof since 2020, serving as the Customer Support Team Lead. In this role, she has been instrumental in overseeing customer service operations in Amsterdam, North Holland, Netherlands. Her responsibilities include managing a team of customer support representatives and ensuring high-quality service delivery. Lorenna's experience in customer support has been enhanced by her previous roles in the same company, where she also worked as a Customer Support Representative.
Education and Expertise
Lorenna Le Breton holds a Bachelor in Modern Languages (English and Portuguese) from Universidade Veiga de Almeida, which she completed from 2014 to 2018. She furthered her qualifications by obtaining a CELTA Cambridge certification in Teaching English to Speakers of Other Languages from Cambridge Education Group in 2018. This educational background supports her expertise in language instruction and customer service.
Background
Lorenna Le Breton has a diverse professional background that includes various teaching roles and customer service positions. She began her career in 2011 as a Secretary at Hospital Badim in Rio de Janeiro. Over the years, she has worked as an English teacher at multiple institutions, including BRASAS English Course and Wise Up. In addition to her teaching experience, she has held positions in content analysis and customer support, showcasing her versatility in different work environments.
Achievements
Throughout her career, Lorenna Le Breton has developed a strong skill set in customer service, language instruction, and content management. She has experience in transcreating and describing artworks for exhibitions, as well as translating medical documents and guidelines for FMCG companies. Her work with international teams has further enhanced her ability to facilitate productive relationships and understanding between business partners.