Puja Singh
About Puja Singh
Puja Singh is a Customer Service Specialist currently working at VanMoof in Amsterdam. With a background in business development and full stack engineering, she has a strong focus on enhancing customer experiences and improving workplace efficiency.
Current Role at VanMoof
Puja Singh has been working as a Customer Service Specialist at VanMoof since 2020. In this role, she focuses on addressing customer needs to ensure a positive experience. Her responsibilities include managing customer inquiries and providing solutions that enhance the overall customer experience. Singh's role is integral to maintaining customer satisfaction and loyalty for the brand.
Previous Experience in Customer Service and Engineering
Before joining VanMoof, Puja Singh gained diverse experience in various roles. She worked at My Cubes B.V. as a Full Stack Engineer for eight months in 2020, where she contributed to software development projects. Prior to that, she served as an Assistant Sales Manager at Little Internet Private Limited for one year from 2015 to 2016, focusing on sales strategies. Additionally, she held the position of Senior Business Development Manager at ANAROCK from 2017 to 2018, where she developed business strategies and client relationships.
Education and Expertise
Puja Singh holds a Master of Business Administration (MBA) in Marketing from MIT School of Business, which she completed from 2013 to 2015. She also studied Front End Development at Ironhack, achieving a Full Stack Web Developer certification in 2019. Singh's educational background equips her with a strong understanding of marketing principles and technical skills in web development, enhancing her capabilities in customer service and business development.
Language Skills and Cultural Adaptation
Puja Singh possesses an inburgering diploma and is currently learning the B1 level of the Dutch language. This demonstrates her commitment to integrating into Dutch culture and improving her communication skills within the local context. Her language skills support her role in customer service, allowing her to effectively engage with a diverse customer base in the Netherlands.
Professional Attributes
Puja Singh is recognized for her strong organizational skills and problem-solving mindset. She consistently seeks ways to improve standards and efficiency in the workplace. Her approach to customer service emphasizes understanding the customer experience journey, which is essential for addressing customer needs effectively and ensuring a high level of service quality.