Leonie Elofer
About Leonie Elofer
Leonie Elofer is a Customer Experience Specialist and Change Management Specialist at Vantage Data Centers, where she has worked since 2020. With a background in finance and management, she has held various roles in the financial services sector, including positions at TD and BMO Financial Group.
Work at Vantage Data Centers
Leonie Elofer has been employed at Vantage Data Centers since 2020, serving as a Customer Experience Specialist and Change Management Specialist. In this role, she focuses on enhancing customer interactions and managing change initiatives within the organization. Her responsibilities include coordinating teams to improve customer experience and ensuring compliance with regulatory requirements.
Previous Experience in Financial Services
Prior to her current role, Leonie Elofer held various positions in the financial services sector. She worked at TD as a Financial Service Representative from 2008 to 2010 and as a Customer Service Representative for 9 months in 2008. Additionally, she served as a Branch Manager at BMO Financial Group from 2017 to 2020 and as an Assistant Branch Manager from 2010 to 2017, accumulating extensive experience in customer service and branch operations.
Change Management Expertise
Leonie Elofer has a background in change management, having worked as a Change Management Specialist at Hypertec Group for 8 months in 2020. Her expertise includes implementing strategies to facilitate organizational change and improve customer service processes. She is recognized for her ability to adapt to dynamic environments and for her commitment to developing team talent.
Education and Qualifications
Leonie Elofer studied at Concordia University, where she earned a Bachelor of Commerce (B.Com.) degree with a focus on Management and a Minor in Finance from 2006 to 2009. She also attended Dawson College, achieving a Bachelor of Commerce (B.Com.) from 2004 to 2006. Her educational background provides a strong foundation for her roles in customer experience and change management.
Bilingual Communication Skills
Leonie Elofer is fluently bilingual, which enhances her ability to communicate effectively in diverse customer interactions. This skill is particularly valuable in her roles within the financial services and data center industries, where clear communication is essential for customer satisfaction and team collaboration.