Abu Arshad
About Abu Arshad
Abu Arshad is a Senior Customer Success Manager currently working at Vbrick in Herndon, Virginia. He holds a Bachelor's degree in Economics and Accounting from the University of Maryland Baltimore County and has extensive experience in customer success and account management across various organizations.
Work at Vbrick
Abu Arshad has been serving as a Senior Customer Success Manager at Vbrick since 2020. In this role, he is responsible for ensuring customer satisfaction and success with Vbrick's video platform solutions. His position involves working closely with clients to understand their needs and help them achieve their business objectives through effective use of the company's services. Vbrick is known for its focus on video content management and delivery, and Arshad's expertise contributes to enhancing customer experiences.
Previous Experience in Customer Success Management
Before joining Vbrick, Abu Arshad worked at Cision as a Senior Customer Success Manager from 2013 to 2017. His role involved managing customer relationships and ensuring that clients received maximum value from Cision's media intelligence solutions. Additionally, he served as a Senior Account Manager at MicroStrategy from 2018 to 2020, where he focused on federal civilian accounts, and at Forrester from 2017 to 2018, managing Department of Defense accounts.
Education and Expertise
Abu Arshad earned a Bachelor's degree in Economics and Accounting from the University of Maryland Baltimore County, where he studied from 2005 to 2010. This educational background provides him with a strong foundation in financial principles and economic analysis, which supports his roles in customer success and account management.
Early Career in Accounting
Abu Arshad began his professional career as a Staff Accountant at Enterprise in 2011, where he worked for five months. This early experience in accounting helped him develop essential financial skills that are beneficial in his subsequent roles in customer success and account management.