Khanh Quan
About Khanh Quan
Khanh Quan is a Senior Customer Support Engineer at Vbrick, with extensive experience in customer support and systems administration from his previous roles at Neustar, Inc. He holds a Bachelor's degree in Computer Engineering from West Virginia University and a Master's degree in Management Information Systems from The George Washington University.
Current Role at Vbrick
Khanh Quan has been serving as a Senior Customer Support Engineer at Vbrick since 2018. In this role, he is responsible for leading various project lifecycle elements, which include planning, design, implementation, testing, acceptance, documentation, and training. His position involves simulating customer systems in the Support Services Lab to verify customer complaints and observations. He also assists with testing software releases, patches, and bug-specific development, ensuring that customer needs are met effectively.
Previous Experience at Neustar, Inc.
Khanh Quan has extensive experience at Neustar, Inc., where he worked for a total of 17 years in various roles. He began as a Senior Systems Administrator and Manager from 2012 to 2018. Prior to that, he served as Manager of Customer Support and Provisioning from 2008 to 2012. His tenure also includes a role as Lead Application Engineer from 2001 to 2008. In these positions, he developed skills in customer support, provisioning, and application engineering.
Education and Expertise
Khanh Quan holds a Bachelor of Science degree in Computer Engineering from West Virginia University, which he completed from 1996 to 2000. He furthered his education by obtaining a Master's degree in Management Information Systems from The George Washington University in 2008. His expertise includes using Salesforce Service Cloud software to track customer interactions, as well as developing knowledge base entries and product best practices.