Crystal Forrister
About Crystal Forrister
Crystal Forrister serves as the Customer Service Manager for the Americas at Venator Materials Plc, where she leads a team of ten representatives and manages global export accounts. With a background in retail management and human resources, she has held positions at Coach Inc. and kate spade new york prior to her current role.
Work at Venator Materials
Crystal Forrister serves as the Customer Service Manager for the Americas at Venator Materials Plc. She has held this position since 2017, contributing to the company's customer service operations in The Woodlands, Texas. In her role, she leads a team of 10 Customer Service Representatives, ensuring effective communication and service delivery. Crystal manages global export accounts and collaborates closely with trade compliance to facilitate smooth operations. Her strategic partnerships with various departments, including supply chain, planning, credit, and transportation, enhance the overall efficiency of customer service processes.
Previous Experience at Coach Inc.
Prior to her current role, Crystal Forrister worked at Coach Inc. as a Store Manager from 2003 to 2013 in Seattle, Washington. During her ten years at Coach, she was responsible for overseeing store operations and managing staff. Her experience in this role provided her with valuable insights into customer service and retail management, which she has applied in her subsequent positions.
Experience at kate spade new york
Crystal Forrister also held the position of Store Manager at kate spade new york from 2013 to 2015 in The Woodlands, Texas. In this role, she managed store operations and focused on enhancing customer experiences. Her tenure at kate spade new york further developed her skills in retail management and customer service, contributing to her overall expertise in the field.
Education and Expertise
Crystal Forrister studied at Antioch University Seattle, where she gained foundational knowledge that supports her career in customer service management. She has extensive experience in human resources functions, including recruitment, staffing, employee development, compensation, investigations, and compliance. This diverse skill set allows her to act as a change agent, driving business initiatives and fostering people development within her team.
Licenses and Certifications
Crystal Forrister holds a GA Private Pilot License, indicating her proficiency in aviation. This certification reflects her commitment to personal development and adds to her diverse skill set, which complements her professional responsibilities in customer service management.