Samuel Akpo
About Samuel Akpo
Samuel Akpo is a Support Escalation Engineer at VergeSense in London, England, where he has worked since 2023. He has a background in technical support roles across various companies and actively mentors individuals in his community to pursue careers in technology.
Work at VergeSense
Samuel Akpo has been employed at VergeSense as a Support Escalation Engineer since 2023. In this role, he is responsible for addressing complex support issues and ensuring customer satisfaction. His position is based in London, England, where he contributes to the company's mission of enhancing workspace analytics through advanced technology.
Previous Experience in Technical Support
Prior to his current role, Samuel Akpo held several positions in technical support. He worked at Easyship as a Third Line Support Engineer from 2021 to 2022, and at Agora as a Senior Customer Support Engineer from 2022 to 2023. He also served as a Technical Support Engineer at Vonage from 2020 to 2021, and as an Application Support Engineer at OneTrust from 2019 to 2020. These roles have equipped him with extensive experience in customer support and technical troubleshooting.
Education and Expertise
Samuel Akpo studied Business Information Technology at the University of Greenwich, where he earned a Bachelor of Science degree from 2013 to 2016. He also completed an Advanced Diploma in Business Information Technology at NCC Education from 2012 to 2013. Earlier, he obtained a Diploma in Computer Studies from NCC Education from 2011 to 2012. His educational background supports his strong interest in Software as a Service (SaaS) and Platform as a Service (PaaS) environments.
Coaching and Mentoring
In addition to his professional responsibilities, Samuel Akpo actively coaches and mentors individuals in his local community. He focuses on helping them transition into tech careers, sharing his knowledge and experience to support their development in the technology field.
Professional Attributes
Samuel Akpo is recognized for his ability to maintain focus under pressure. He supports team efforts to meet targets with a calm and pragmatic attitude. His approach to technical support and software development is influenced by his strong interest in SaaS and PaaS environments, which enhances his effectiveness in his roles.