Matt Desrosiers
About Matt Desrosiers
Matt Desrosiers is a Senior Strategic Relationship Manager at Verifi Inc., where he manages a client portfolio exceeding $6 million in revenue. He has extensive experience in client relations, product development, and risk management, having previously held positions at Wells Fargo Merchant Services, Liberty Mutual, and Chase Paymentech.
Current Role at Verifi
Matt Desrosiers serves as the Senior Strategic Relationship Manager at Verifi Inc., a position he has held since 2008. In this role, he manages a client portfolio that generates over $6 million in revenue. His responsibilities include identifying opportunities for additional revenue through merchant account referrals and cross-selling Verifi services. He also collaborates with Product Development staff to enhance product offerings, contributing to the company's innovation and service enhancement.
Previous Experience in Financial Services
Before joining Verifi, Matt Desrosiers held several positions in the financial services industry. He worked at Wells Fargo Merchant Services as a Senior Relationship Manager from 2005 to 2007. Prior to that, he was a Regional Account Manager at Chase Paymentech from 2000 to 2004. His experience also includes a five-year tenure as a Case Manager for National Accounts at Liberty Mutual from 1995 to 2000, and a role as a Claim Service Representative at MetLife Auto & Home from 1994 to 1995.
Education and Expertise
Matt Desrosiers studied at the University of New Hampshire, where he earned a Bachelor of Science degree from the Whittemore School of Business and Economics between 1989 and 1993. His educational background has equipped him with the knowledge and skills necessary for his roles in strategic relationship management and client consulting.
Client Consultation and Training
In his current role, Matt Desrosiers proactively consults clients on operational practices to maximize business efficiency, particularly in Card Not Present and Direct Response scenarios. He is also involved in training new personnel and is frequently requested by clients and management to address issues due to his extensive work knowledge and strong rapport with stakeholders.
Quality Assurance and Risk Management
Matt Desrosiers performs extensive Quality Assurance on software upgrades and product enhancements at Verifi. His work ensures full compatibility between releases, reflecting a commitment to maintaining high service standards. Additionally, he acts as a facilitator between clients and Verifi's internal resources in the e-commerce and payment card risk mitigation space, showcasing his expertise in risk management.