Aira Mataac
About Aira Mataac
Aira Mataac serves as the Shift Leader in the IT Operations Center at Verifone, a position she has held since 2017. With a background in technical support and customer service, she has accumulated over a decade of experience in the IT industry, including roles at Atos, Xerox, Teleperformance, and CSS Corp.
Current Role at Verifone
Aira Mataac serves as a Shift Leader in the IT Operations Center at Verifone. In this role, she is responsible for overseeing daily operations and ensuring the efficient functioning of IT services. She has been with Verifone since 2017, contributing to the organization's operational success for over seven years.
Previous Experience at Atos
Prior to her current position, Aira Mataac worked at Atos as a Technical Help Desk Supervisor from 2014 to 2017. During her three years in this role, she managed technical support operations and provided guidance to help desk staff, enhancing service delivery and customer satisfaction.
Career Background in Technical Support
Aira Mataac has a diverse background in technical support roles. She worked at Xerox as a Technical Help Desk Analyst from 2012 to 2013 and later as a Technical Help Desk Team Lead from 2013 to 2014. Additionally, she served as a Technical Support Engineer at CSS Corp for nine months in 2011. Her experience spans various aspects of technical support and customer service.
Early Career at Teleperformance
Aira Mataac began her career at Teleperformance, where she worked as a Customer Service Representative and Subject Matter Expert from 2010 to 2011. This role provided her with foundational skills in customer interaction and support, which she has built upon in her subsequent positions.
Educational Background
Aira Mataac studied at Paranaque City College of Science and Technology, where she earned an Associate's degree from 2001 to 2003. This educational background laid the groundwork for her career in IT and technical support.