Evan Mc Robb
About Evan Mc Robb
Evan Mc Robb is a Key Accounts and Project Manager for EMEA at VeriFone, where he has worked since 2010. He specializes in budget forecasting, customer experience enhancement, and process improvement, holding a Lean Green Belt certification in Six Sigma.
Work at Verifone
Evan Mc Robb has been employed at Verifone as a Key Accounts and Project Manager for the EMEA region since 2010. In this role, he is responsible for strategic development and operational management, overseeing key accounts and ensuring effective project execution. His responsibilities include providing yearly budget forecasts for revenue streams and gross profit related to marketing and advertising activities. Mc Robb's long tenure at Verifone highlights his commitment to the organization and his expertise in managing key accounts.
Previous Experience
Before joining Verifone, Evan Mc Robb held several positions that contributed to his professional development. He worked at Orange as a Partner Manager from 2007 to 2009, where he focused on enhancing customer experience and maximizing revenue through strategic planning and performance management. Additionally, he served as an Indirect Team Manager at NTL from 1999 to 2001 and as a Client and Contact Centre Manager at Careline Services Ltd from 2005 to 2007. These roles provided him with extensive experience in managing multi-channel contact centers.
Education and Expertise
Evan Mc Robb studied at Pietermaritzburg Tech, where he focused on Management, Economics, Statistics, Communication, Labour Relations, and Personnel Training. He achieved a qualification in Personnel Management during his studies from 1991 to 1992. Additionally, he holds a Lean Green Belt certification in Six Sigma, which signifies his expertise in process improvement and efficiency. This educational background and certification support his ability to translate quality scores and Net Promoter Scores into actionable insights for business improvement.
Achievements in Customer Experience Management
Evan Mc Robb has demonstrated a strong focus on customer experience management throughout his career. He has been involved in contractual discussions and has monitored results of E-Sat surveys to develop improvement plans based on Net Promoter Scores and Voice of the Customer feedback. His work in developing and coaching management teams has contributed to enhancing customer experience and maximizing revenue, showcasing his commitment to continuous improvement in this area.