Verint
Verint is a global provider of customer engagement solutions, employing AI and data to enhance customer experience and reduce engagement costs through its Open CCaaS platform and various products like AI-driven Da Vinci Bots and an Open Engagement Data Hub.
Services
Verint offers an Open CCaaS platform designed to provide unmatched freedom and flexibility for driving CX automation. This platform includes various products and services like Forecasting and Scheduling, Quality and Compliance, Real-Time Assistance, Channels and Routing, Analytics and Insights, Self-Service, Knowledge Management, Voice of the Customer, Financial Compliance, and Fraud and Security Solutions. The company also has a customer commitment program that includes professional and managed services as well as support to ensure customer success.
Products
Verint provides a comprehensive range of products to address various customer engagement needs. These include Forecasting and Scheduling tools, solutions for Quality and Compliance, Real-Time Assistance systems, Channels and Routing management, Analytics and Insights capabilities, Self-Service options, Knowledge Management systems, Voice of the Customer tools, Financial Compliance solutions, and Fraud and Security measures. Verint Da Vinci AI and Bots are part of the Open Platform, integrating AI directly into workflows for future-proof investments.
Recognition and Awards
Verint has been recognized for excellence in customer engagement solutions by multiple industry authorities including TrustRadius and G2. These acknowledgements underscore the company's significant impact and reputation within the industry for providing high-quality, effective customer engagement tools and technologies.
Global Operations
Verint operates on a global scale with a presence in multiple countries. The company offers services in a variety of languages including English, French, Spanish, Chinese (Simplified), Dutch, German, Japanese, and Portuguese (Brazil). This global reach enables Verint to cater to diverse customer bases and provide localized support and solutions across different regions.
Industry-Specific Solutions
Verint offers tailored solutions for various industries including banking, insurance, public sector, retail, and telecommunications. These industry-specific offerings help organizations meet their unique customer engagement and compliance needs, leveraging Verint's technology to drive efficiency and improve customer experiences across different sectors.