Hector Austin Morales
About Hector Austin Morales
Hector Austin Morales is a Manager of Customer Success at Veritone, where he has worked since 2022. He has a background in political science and government from the University of California, Berkeley, and has held various roles in customer success and research across multiple industries.
Current Role at Veritone
Hector Austin Morales currently serves as the Manager of Customer Success at Veritone, a position he has held since 2022. In this role, he is based in Los Angeles, California, where he focuses on enhancing client relationships and driving customer satisfaction. His responsibilities include overseeing customer success strategies, ensuring client retention, and implementing processes that foster loyalty. Morales leverages his extensive experience in customer success to guide his team in achieving organizational goals.
Previous Experience at Veritone
Prior to his current role, Hector Morales worked at Veritone as a Customer Success Manager from 2015 to 2022 in Costa Mesa, California. During this seven-year tenure, he developed a strong foundation in client retention and customer success strategies. His efforts contributed to significant improvements in customer satisfaction and loyalty, showcasing his ability to build effective teams and processes.
Education and Expertise
Hector Morales earned a Bachelor of Arts in Political Science and Government from the University of California, Berkeley, where he studied from 2012 to 2014. Prior to that, he obtained an Associate of Arts in Social and Behavioral Sciences from El Camino College, completing his studies there from 2010 to 2012. His educational background equips him with a solid understanding of social dynamics and organizational behavior, which he applies in his professional roles.
Internship and Early Career Experience
In 2013, Hector Morales interned with the U.S. Department of State as part of the Critical Language Scholarship program in Wonju, Gangwon-do, South Korea. This internship lasted for two months and provided him with valuable experience in international relations. Additionally, he worked as a Research Assistant at the Congressional Management Foundation for four months in the Washington D.C. Metro Area, where he contributed to research initiatives. He also gained experience as a Student Fundraiser at UC Berkeley's Cal Calling Center from 2012 to 2013.
Skills and Professional Development
Hector Morales possesses skills in crisis de-escalation and technical implementation, which are essential in customer success roles. He has a strong background in building teams and processes aimed at enhancing client loyalty. His experience spans various industries, including media and entertainment, government, law enforcement, and energy, allowing him to consult and transform businesses effectively. His pragmatic approach, shaped by his upbringing in Compton, informs his professional endeavors.