Charlie Bratton

Sr. Project Manager @ VertexOne

About Charlie Bratton

Charlie Bratton is a Senior Project Manager at VertexOne with over 25 years of experience in customer operations and call center management. He specializes in call center telephony, compliance, and dispute resolution, and is known for his strong communication skills and employee development.

Work at VertexOne

Charlie Bratton has been serving as a Senior Project Manager at VertexOne since 2020. In this role, he utilizes his extensive experience in customer operations and call center management to oversee various projects. His responsibilities include managing teams, ensuring project timelines are met, and maintaining high standards of service delivery. Bratton's expertise in call center telephony and compliance regulations contributes to the effective execution of projects within the organization.

Professional Experience

Charlie Bratton has over 25 years of experience in customer operations and call center management. Prior to his current position, he held various roles, including Director of Customer Operations at Sharyland Utilities, L.P. from 2014 to 2018, and Senior Manager at Voxai Solutions from 2012 to 2014. He also worked as a Senior Consultant at Oncor Electric Delivery and held a Senior Manager position at TXU Energy from 2008 to 2012. His diverse background has equipped him with the skills necessary for effective team management and customer relationship building.

Education and Expertise

Charlie Bratton studied General Coursework at Central Texas College and completed training for customer service at Kaset International. His educational background complements his professional expertise in call center telephony, regulations, compliance, and dispute resolution. Bratton is proficient in various software applications, including Microsoft Office, Genesys, Oracle CIS, SAP CIS, and IVR systems, which are essential for his roles in project management and customer operations.

Achievements in Team Management

Throughout his career, Charlie Bratton has managed teams of up to 40 employees in a call center environment. He is recognized for his outstanding communication skills and success in training and developing employees. Bratton has a proven track record in resolving critical escalations and establishing key performance indicators (KPIs) for process improvements, demonstrating his ability to enhance team performance and drive business growth.

Strategic Partnerships and ROI

Charlie Bratton has partnered with executive leadership to ensure return on investment (ROI) in various projects. His focus on building and maintaining key customer relationships has been instrumental in driving business growth. Bratton's strategic approach to project management and customer operations has contributed to the successful implementation of initiatives that align with organizational goals.

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