Drew Ryner
About Drew Ryner
Drew Ryner is a Client Success Manager at VertexOne, where he focuses on securing account renewals and expansions by monitoring program success. With a background in Information Technology and experience in client relationship management within the Utilities industry, he has held various roles in notable companies including Microsoft and Kenco Group.
Work at VertexOne
Drew Ryner serves as a Client Success Manager at VertexOne, a position he has held since 2021. In this role, he is responsible for securing account renewals and expansions by monitoring program success against established goals and key performance indicators (KPIs). His work focuses on managing client relationships, particularly within the Utilities industry, ensuring that client needs are met effectively.
Education and Expertise
Drew Ryner holds a Master's degree in Information Technology from Touro University International, where he studied from 2002 to 2005. Additionally, he attended the US Army Command and General Staff College, focusing on Military and Strategic Leadership from 2001 to 2002. His expertise includes managing client relationships and providing platform training to newly onboarded clients, both on-site and remotely.
Professional Background
Drew Ryner has a diverse professional background with experience in various roles. Prior to his current position at VertexOne, he worked at Microsoft as a Customer Success Manager from 2018 to 2021. He also held positions at Kenco Group as a Business Support Analyst from 2015 to 2017, and at Acision as a Customer Solution Engineer/Trainer for ten years from 2003 to 2013. His earlier roles include working as a Technical Trainer at Eprise and McKesson.
Client Relationship Management
In his role as Client Success Manager, Drew Ryner collaborates with Sales, Operations, Development, and Product teams to ensure that client requirements are met. He serves as an escalation point for issues that impact client productivity and satisfaction, demonstrating his commitment to maintaining strong client relationships and addressing concerns promptly.