Karmen Jenkins
About Karmen Jenkins
Karmen Jenkins is a Technical Business Analyst with extensive experience in project management and client negotiations. She has worked at Cinch Home Services in various roles and currently holds her position at Vertical Bridge since 2018.
Current Role at Vertical Bridge
Karmen Jenkins serves as a Technical Business Analyst at Vertical Bridge, a position she has held since 2018 in Boca Raton, Florida. In this role, she facilitates discussions and negotiations with clients, executives, and vendors. Her responsibilities include business process design, requirements gathering, project status updates, user training, and system demonstrations. Jenkins utilizes a comprehensive set of analysis techniques, which enhances her ability to deliver effective solutions.
Previous Experience at Cinch Home Services
Karmen Jenkins has extensive experience at Cinch Home Services, where she held various roles from 1999 to 2017. Her positions included Customer Service Representative, Senior Customer Service Representative, Claims Authorizer II, Quality Assurance Specialist, Manager of Service Network Procurement and Compliance, and IT Project Manager. During her tenure, she led over 20 software projects involving custom developed solutions, ERP implementations, SaaS, packaged software, and BI and reporting.
Education and Academic Background
Karmen Jenkins studied at Broward College, where she earned an Associate of Arts (AA) degree from 2014 to 2016. She later attended the University of Florida, where she pursued a Bachelor of Business Administration from 2016 to 2022. Her educational background provides a solid foundation for her career in business analysis and project management.
Technical Skills and Analysis Techniques
In her role as a Technical Business Analyst, Karmen Jenkins employs a variety of analysis techniques. These include process diagrams, use cases, user stories, wireframes, entity-relationship diagrams (ERDs), data dictionaries, and data mapping. Her expertise in these areas allows her to effectively analyze and improve business processes.