Vertical Solutions
Vertical Solutions is a company specializing in cloud-first solutions for field service management and customer support, integrating advanced technologies like IoT, ML, and AI to enhance operational efficiency and customer retention.
Services
Vertical Solutions offers cloud-first solutions for field service management and customer support services. Their services are designed to maximize revenue, minimize operating costs, and increase customer retention. Key offerings include field service operations management, warranty and entitlement management, as well as multichannel, multi-client contact center solutions. These services support post-sales service organizations in adapting to new business environments.
Products
Vertical Solutions provides several specialized products. VServiceManagement integrates warranty and entitlement management with field service operations management, streamlining the process for businesses. Another key product is VContactCenter, which serves multichannel, multi-client contact centers and includes advanced features such as agent guidance and CTI integration. These products also support emerging technologies like the Internet of Things (IoT), Machine Learning (ML), and Artificial Intelligence (AI).
Recognition and Awards
Vertical Solutions has been recognized by Constellation Research for its field service management solutions. Additionally, the company was named a finalist for the 2015 Microsoft Dynamics Regional ISV of the Year. These accolades underscore the company's industry leadership and innovative solutions.
Patented Technology
Vertical Solutions holds patented technology in its solutions, ensuring unique and proprietary capabilities that differentiate its offerings in the marketplace. This patented technology enhances their product efficiency and effectiveness, particularly in areas such as cloud-based service management and customer support.
Corporate Headquarters
Vertical Solutions is headquartered at 2692 Madison Road, Suite N1, #353, Cincinnati, Ohio 45208. The strategic location supports the company's operations and client interactions.