Ellen Jones
About Ellen Jones
Ellen Jones is an IT Operations Specialist at Vesta, specializing in networking and systems. With over five years of experience in customer service and sales, she focuses on customer satisfaction and retention.
Work at Vesta
Ellen Jones has been employed at Vesta as an IT Operations Specialist since 2021. In this role, she specializes in networking and systems within the IT operations field. Her position is based in Dundalk, County Louth, Ireland. Over her tenure, she has focused on enhancing operational efficiency and ensuring customer satisfaction and retention.
Previous Experience in IT Operations
Prior to her current role at Vesta, Ellen Jones worked at Amazon Web Services (AWS) as a Data Center Operations professional. She held this position for three months in 2021 in Dublin, County Dublin, Ireland. Additionally, she served as a Data Center Operations Intern at AWS for another three-month period in the same year, gaining valuable experience in IT operations.
Background in Customer Service
Ellen Jones has over five years of experience in front-end sales and customer service roles. This experience includes her time as a Sales Assistant at GameStop Northern Europe from 2019 to 2021 and as a Customer Experience Leader at McDonald's from 2016 to 2019. These roles contributed to her strong skill set in customer relationship management, focusing on customer satisfaction and retention.
Education and Expertise
Ellen Jones studied at Dundalk Institute of Technology, where she earned a Bachelor of Science degree in Computing. Her studies spanned from 2018 to 2021, providing her with a solid foundation in IT principles and practices. This educational background supports her expertise in networking and systems within the IT operations field.