Laura Ibarra
About Laura Ibarra
Laura Ibarra serves as the Senior Director of Service Operations for the US, LATAM, and EMEA regions at Vesta, a position she has held since 2022. With a career at Vesta spanning over two decades, she has held various roles including Revenue Assurance Manager and Call Center Supervisor.
Current Role at Vesta
Laura Ibarra serves as the Senior Director of Service Operations for the US, LATAM, and EMEA regions at Vesta. She has held this position since 2022, contributing to the company's operational strategies and service delivery across multiple regions. Her extensive experience within the organization has equipped her with a deep understanding of service operations and revenue assurance.
Career Progression at Vesta
Laura Ibarra has had a long-standing career at Vesta, beginning as a Customer Service Representative from 1998 to 1999. She progressed to the role of Call Center Supervisor from 1999 to 2001. After that, she served as Revenue Assurance Shift Supervisor from 2001 to 2008. In 2008, she transitioned to the role of Revenue Assurance Manager, where she has worked for 16 years. In 2020, she took on the role of Director of Service Operations for the US and LATAM regions.
Experience in Fraud Management
Laura Ibarra briefly worked as a Fraud Specialist at Vesta in 1999 for four months. This role provided her with foundational knowledge in fraud management, which has likely informed her subsequent positions in revenue assurance and service operations.
Location and Work Environment
Throughout her career at Vesta, Laura Ibarra has primarily worked in the Portland, Oregon area. Her roles have involved significant responsibilities in managing service operations and ensuring revenue assurance, contributing to the overall efficiency and effectiveness of the company's operations.