Mike Torres
About Mike Torres
Mike Torres is the Head of Customer Success and Support at Veza, with extensive experience in customer success roles at Salesforce and a background in project management.
Current Role as Head of Customer Success and Support at Veza
Mike Torres currently holds the position of Head of Customer Success and Support at Veza, located in the San Francisco Bay Area. In this role, he focuses on driving customer satisfaction, retention, and support initiatives. His extensive experience in customer success helps him lead efforts to optimize customer relationships and service delivery.
Previous Experience at Salesforce
Mike Torres spent a significant part of his career at Salesforce, transitioning through various roles from 2014 to 2023. Beginning as a Success Account Manager, he advanced rapidly, eventually becoming the Director of Customer Success. His responsibilities included managing customer success portfolios, leading enablement strategies for the Western US CBU ESMB, and founding the Amer SMB Customer Success division. These roles underscore his extensive expertise in customer relationship management and strategic project delivery.
Career Beginnings and Transition
Before diving into the realm of customer success, Mike Torres worked as a Project Manager at O.C. Jones & Sons, Inc from 2005 to 2012. This role marked the beginning of his professional journey and honed his project management skills. He later transitioned to a customer success role at Demandforce as an Account Executive, demonstrating his versatility and adaptability in shifting career paths while bringing valuable project management experience to his new focus.
Educational Background
Mike Torres studied at UC Santa Barbara, where he earned a Bachelor of Science (BS) in Ethics & Public Policy. This educational background provided a strong foundation for his subsequent roles in customer success and project management. His understanding of ethical issues and public policy has likely informed his approach to customer relationships and business strategies.
Expertise in Customer Success and Portfolio Management
With over eight years in the customer success field, Mike Torres has accumulated extensive experience managing and optimizing customer success portfolios. His notable tenure at Salesforce involved significant roles such as Founding Portfolio Lead for Customer Success in the Amer SMB sector and RVP for Customer Success Portfolio Lead. His expertise lies in effectively aligning customer success strategies with business objectives, particularly in the SMB sector.