Vicasso
Vicasso provides a range of Salesforce apps aimed at enhancing case management and service quality, with a strong presence in over 25 countries and headquarters in Hamilton, New Jersey.
Services
Vicasso offers a suite of Salesforce apps designed to enhance case management and improve service quality. Their key services include providing tools like Email to Case Premium, Case Flags, Case Merge Premium, Case Split, Simple Survey, and File Slayer. These tools are structured to help organizations streamline their service delivery processes within the Salesforce environment.
Products
Vicasso's product lineup includes several specialized Salesforce applications. Email to Case Premium helps manage large volumes of customer emails efficiently. Case Flags enable service teams to meet SLAs by visually identifying critical cases. Case Merge Premium is used to avoid duplicate case records. Case Split allows for the division of a single case into multiple cases. Simple Survey offers a direct way to obtain customer feedback. File Slayer helps keep Salesforce file storage optimized and organized. These products support service leaders and Salesforce experts globally in over 25 countries.
Service Experience Suite
Vicasso's Service Experience Suite is focused on accelerating service delivery within Salesforce. This suite incorporates various tools and applications that aid service management, ensuring faster and more efficient resolutions to customer issues. The suite is designed to meet the demanding needs of service teams looking to improve their response times and service quality.
Events and Webinars
Vicasso hosts a variety of events and webinars aimed at educating users about their products and best practices in service management. These events provide insights and detailed discussions on how to maximize the use of Vicasso's tools within Salesforce. They serve as an excellent platform for service leaders and Salesforce experts to learn and engage with the latest trends and updates.
Headquarters and Locations
Vicasso is headquartered in Hamilton, New Jersey. They also have a mailing address in Beaverton, Oregon. This geographical presence allows them to effectively manage their operations and support their client base located in over 25 countries worldwide.