Michael Borsheim
About Michael Borsheim
Michael Borsheim is a Retail Store Manager at Victra - Verizon Authorized Retailer in Albuquerque, New Mexico, with a background in telecommunications and extensive experience in customer satisfaction and sales. He previously held various positions, including Field Service Technician at Dish Network and Leasing Consultant at Avenue5 Residential.
Work at Victra
Michael Borsheim has been employed as a Retail Store Manager at Victra, a Verizon Authorized Retailer, since 2019. In this role, he oversees daily operations, ensuring customer satisfaction and effective sales strategies. His background in telecommunications enhances his ability to manage a retail environment focused on Verizon products and services. Borsheim's experience in customer service and sales contributes to the store's performance in the Albuquerque, New Mexico area.
Previous Experience
Before joining Victra, Michael Borsheim held various positions that contributed to his skill set. He worked as a Field Service Technician 1 at Dish Network for three months in 2018, where he gained hands-on experience in telecommunications. Prior to that, he served as a Leasing Consultant at Avenue5 Residential from 2017 to 2018, and as an Asset Protection Specialist at J C Penney from 2016 to 2017. His role as a Customer Service Representative at Verizon Wireless from 2014 to 2016 provided him with foundational knowledge in customer relations within the telecommunications sector.
Education and Expertise
Michael Borsheim studied at The University of New Mexico, where he completed a program in Emergency Medical Technology/Technician (EMT Paramedic) in 2009. This education, while not directly related to retail management, demonstrates his commitment to professional development. His expertise in telecommunications, customer satisfaction, and sales management are critical to his current role at Victra.
Technical Skills
Michael Borsheim possesses strong technical skills, particularly in Microsoft Excel and Microsoft Office. His proficiency in these tools supports his ability to manage data and enhance office productivity. These skills are beneficial in his role as a Retail Store Manager, where effective data management is essential for tracking sales performance and customer interactions.