Whitney Hannah
About Whitney Hannah
Whitney Hannah serves as the Assistant Store Manager at Victra - Verizon Authorized Retailer, where she has worked since 2019. With over a decade of experience at Verizon, she has implemented successful customer service strategies and developed processes that have driven significant growth in both consumer and business customers.
Work at Victra
Whitney Hannah has served as the Assistant Store Manager at Victra, a Verizon Authorized Retailer, since 2019. In this role, she has focused on enhancing store operations and customer experiences. Her leadership has contributed to the store's recognition as a nationally top-ranked location. Whitney has implemented various processes aimed at driving growth among both consumer and business customers, showcasing her commitment to improving sales performance and customer satisfaction.
Experience at Verizon
Whitney Hannah has been employed at Verizon since 2012, where she initially worked as a Solutions Specialist for 12 years. During her tenure, she implemented customer service strategies that led to record low return rates at her store. This experience has equipped her with extensive knowledge of customer needs and operational efficiency, which she has carried into her current role at Victra.
Customer Service Strategies
In her roles at Verizon and Victra, Whitney Hannah has developed and implemented customer service strategies that have proven effective in reducing return rates. These strategies focus on understanding customer needs and improving the overall shopping experience, which has resulted in enhanced customer loyalty and satisfaction.
Team Motivation and Performance Enhancement
Whitney has played a significant role in motivating her team and enhancing performance at Victra. Her efforts in team development have contributed to the store's success and its status as a top-ranked location. By fostering a positive work environment, she has encouraged team members to achieve their best, which has directly impacted store performance.