Heather Holston
About Heather Holston
Heather Holston serves as the Box Office Manager at Crown Complex in Fayetteville, North Carolina. She has a background in sports management and event management, supported by her education at James Madison University and extensive experience in ticket operations across various sports organizations.
Current Role at Oak View Group
Heather Holston serves as the Box Office Manager at the Crown Complex, a position she has held since 2020. In this role, she oversees ticket sales and customer service operations, ensuring a smooth experience for patrons attending events. Her responsibilities include managing box office staff, coordinating ticketing systems, and addressing customer inquiries. Holston's experience in this role has contributed to her understanding of the sports and entertainment industry.
Previous Experience in Ticket Sales
Before her current position, Heather Holston accumulated extensive experience in ticket sales and operations. She worked as the Box Office/Tickets Coordinator for the Lehigh Valley Phantoms from 2019 to 2020, where she managed ticket sales and customer interactions. Prior to that, she served as the Ticket Sales Coordinator at John Paul Jones Arena from 2016 to 2018, and as a Ticket Operations Assistant for the Norfolk Tides Baseball Club in 2016. Additionally, she was the Box Office Manager for the Scranton/Wilkes-Barre RailRiders from 2018 to 2019.
Education and Expertise
Heather Holston studied at James Madison University from 2009 to 2013, where she focused on Sports and Recreation Management and Coaching, earning a degree in Kinesiology. Her educational background has provided her with a solid foundation in sports management principles, which she applies in her professional roles. Holston's academic experience complements her practical knowledge gained through various positions in the sports and entertainment sectors.
Passion for Customer Service
Heather Holston values customer service and prioritizes building relationships with colleagues and patrons. Her approach emphasizes understanding the needs of those she works with, which enhances the overall customer experience at the Crown Complex. This commitment to service is a key aspect of her professional philosophy and contributes to her effectiveness in the sports management field.
Interest in Health and Fitness
Heather Holston has a strong passion for health and fitness, which she believes plays a significant role in her success within the sports segment. Her dedication to maintaining a healthy lifestyle aligns with her professional interests and enhances her ability to engage with the sports community. This focus on wellness informs her approach to event management and customer interactions.