William Luff
About William Luff
William Luff is the Lead Customer Support Specialist at Viking Cruises, where he has worked since November 2017, coaching and training staff in Boston, Massachusetts.
Company
William Luff is currently employed at Viking Cruises, a prominent player in the cruising industry. He has been with Viking Cruises since November 2017 and is based in Boston, Massachusetts, United States.
Title
William Luff holds the position of Lead Customer Support Specialist at Viking Cruises. His role involves coaching and training staff, supporting management on data compilation projects, and resolving escalations.
Previous Work Experience
Prior to joining Viking Cruises, William Luff worked at several organizations. From 2016 to 2017, he was a User Services Representative at LogMeIn in Boston, MA. Before that, he worked as a Realtor at Coldwell Banker Residential Brokerage from 2015 to 2016. Additionally, he served as a Student Consultant at Moll in 2014, an MBA Candidate at Isenberg School of Management from 2012 to 2014, a Language Instructor at Hu's English School from 2011 to 2012, and at Sharp Language School in 2010. His early career includes roles as a Research Assistant and Fundraiser at the University of Massachusetts Amherst.
Education and Expertise
William Luff has a diverse educational background. He earned a Bachelor of Arts in Psychology from the University of Massachusetts Amherst, attending from 2006 to 2010. He furthered his education by obtaining an MBA from the Isenberg School of Management. He also studied at Shanghai Jiao Tong University and National Cheng Kung University. Additionally, he completed his high school education at Natick High School.
Role at Viking Cruises
In his role as Lead Customer Support Specialist at Viking Cruises, William Luff is involved in coaching and training staff, supporting the management team on data compilation projects, and resolving customer escalations. His contributions are crucial for maintaining high standards of customer service and operational efficiency.