Dovilė Balevičienė
About Dovilė Balevičienė
Dovilė Balevičienė serves as the Manager of CS Knowledge Management and Assurance at Vinted, a position she has held since 2023. She has extensive experience in resource planning and management, having worked in various roles at Transcom prior to her current position.
Current Role at Vinted
Dovilė Balevičienė has been serving as the Manager of Customer Service Knowledge Management and Assurance at Vinted since 2023. In this role, she is responsible for overseeing the development and implementation of knowledge management strategies that enhance customer service operations. Her position is based in Vilnius, Lithuania, where she has been actively contributing to the company's objectives for the past 10 months.
Previous Experience at Transcom
Before joining Vinted, Dovilė Balevičienė had an extensive career at Transcom. She worked there from 2012 to 2023, holding various positions. Initially, she was a Resource Planning team member for two years. She then progressed to become the Head of Shared Service Center, a role she held for six years. Additionally, she served as a Shared Services Center Team Lead from 2014 to 2016 and as a Senior Team Lead from 2016 to 2017.
Education and Qualifications
Dovilė Balevičienė studied at Vilniaus universitetas (Vilnius University), where she earned both a Bachelor's and a Master's degree in Statistics. Her educational background provides her with a strong foundation in data analysis and management, which supports her current role in knowledge management within customer service.