Toma Kundreckaite
About Toma Kundreckaite
Toma Kundreckaite is a Community Support Manager at Vinted, where she has worked since 2023. With a strong background in process management and compliance, she values humility and personal development, and possesses excellent communication skills in multiple languages.
Work at Vinted
Toma Kundreckaite serves as the Community Support Manager at Vinted, a role she has held since 2023. In this position, she is responsible for overseeing community support operations and enhancing user experience. Toma has also recently started leading Vinted's new Site Reliability Engineering (SRE) team, focusing on improving system resilience and performance. Her experience at Vinted builds on her extensive background in customer service and quality assurance.
Previous Experience in Compliance and Quality Assurance
Before joining Vinted, Toma Kundreckaite accumulated significant experience in compliance and quality assurance roles. She worked at Trustpilot for five years, where she held positions including Quality & Compliance Team Leader and Quality Assurance Team Leader. Prior to that, she was employed at Western Union in various compliance roles, including Compliance Coordinator for the Program Office and Senior Analyst. This diverse background has equipped her with strong skills in process management and improvement.
Education and Expertise
Toma Kundreckaite holds a Bachelor degree in Philology from Vilnius University, where she studied Lituano-Español from 2009 to 2013. Additionally, she participated in the Erasmus program at Universidad de Alcalá, focusing on Linguistics in 2011. Her educational background supports her strong communication skills in multiple languages, which enhance her ability to manage diverse teams effectively.
Skills in Process Management and Improvement
Toma possesses strong skills in process management and improvement, which she has applied throughout her career in both financial services and internet services industries. She has demonstrated a proven ability to collaborate effectively with high-level executives and maintain open, trustful relationships with team members. Her focus on creating policies and procedures has contributed to her success in managing teams and improving operational efficiency.
Personal Development Interests
Toma Kundreckaite values personal development and engages in reading to enhance her skills and knowledge. She is particularly interested in habit formation, as evidenced by her enjoyment of books such as 'The Power of Habit' and '7 Habits of Highly Effective People.' Her commitment to personal growth reflects her belief in giving team members actual responsibilities and the means to implement solutions.