Viktorija Astrauskaite
About Viktorija Astrauskaite
Viktorija Astrauskaite is a Member Support Manager at Vinted, where she has worked since 2020. She holds a Master's degree in Business Management from Vilnius University and has a diverse background in customer support, sales, and financial analysis.
Work at Vinted
Viktorija Astrauskaite has served as a Member Support Manager at Vinted, also known as Kleiderkreisel, since 2020. In this role, she focuses on achieving service quality targets and has implemented strategic directions for member support. Her work emphasizes market-specific operations and necessary improvements to enhance the overall member experience. She has also contributed to the development of the Growth cycle and R&R system within the organization.
Education and Expertise
Viktorija Astrauskaite holds a Master’s degree in Business Management from Vilnius University, where she studied Marketing from 2020 to 2022. Prior to this, she earned a Bachelor’s degree in Arts Management from the Lithuanian Academy of Music and Theater, studying from 2014 to 2017. Additionally, she has a background in music, having studied A capella singing at Artūras Novikas' Jazz School from 2009 to 2012 and Piano at Balys Dvarionas Decennary Music School from 2001 to 2008.
Professional Background
Prior to her current role at Vinted, Viktorija Astrauskaite held various positions in different organizations. She worked at Baltic Assist as a Team Lead for 8 months in 2019 and as a Customer Success Analyst and Data Analyst from 2018 to 2019. She also served as a Sales Manager at Viasat AS for one year and held positions at Cognizant as a Financial Analyst and Junior Financial Analyst in 2017. Her early career included a brief role as an Assistant at LRT in 2016.
Achievements in Member Support
In her role at Vinted, Viktorija Astrauskaite has taken ownership of achieving set service quality targets. She has played a significant role in implementing strategic directions for member support, focusing on necessary improvements and market-specific operations. Her contributions to the development of the Growth cycle and R&R system demonstrate her commitment to enhancing member engagement and support.