Lauren Stevens
About Lauren Stevens
Lauren Stevens is an Implementation Manager at Virta Health, with a background in health administration and political science, and experience in various roles in the healthcare and consulting sectors.
Title
Lauren Stevens serves as an Implementation Manager at Virta Health since 2021 in the San Francisco Bay Area.
Previous Roles at Honor
Lauren Stevens previously held the position of Implementation Consultant at Honor from 2018 to 2021 in the San Francisco Bay Area. During her tenure, she was responsible for supervising a team of 20-30 operations associates, focusing on both operational and customer-service performance. She managed performance and service-error corrections, aiming to enhance service levels within her team. Lauren also created training modules and onboarding processes for new hires, dedicating one week each month to this task in Austin, TX.
Experience at Vālant and Other Roles
Lauren Stevens worked as a Data Import Specialist Contractor at Vālant from 2016 to 2017 in the Greater Seattle Area. Additionally, she held the role of Health Equity Coordinator - Assistant at Tacoma-Pierce County Health Department from 2014 to 2015 in Tacoma, WA. She also worked at James Sanderson & Lowers as Medical and Imaging Record Retrieval from 2013 to 2016 in Puyallup, WA.
Education and Expertise
Lauren Stevens holds a Master of Business Administration (MBA) in Health/Health Care Administration/Management from Seattle University, earned between 2015 and 2017. She also holds a Bachelor of Arts (BA) in Political Science and Government from The University of British Columbia, completed between 2008 and 2012.
Cross-Functional Coordination
Lauren engages in cross-functional coordination with various teams such as Care Pro HR, Client Management, and Growth Operations. This collaboration aims to solve complex problems and improve overall service delivery. Her role involves communicating policies empathetically to external stakeholders, including partners, clients, caregivers, and families.