Jacques Duplessis
About Jacques Duplessis
Jacques Duplessis is a Product Owner at Visiativ, specializing in condition-based maintenance and the management of connected equipment. He has over two decades of experience in various roles within the company, contributing to the development of customer service solutions and maintenance management systems.
Work at Visiativ
Jacques Duplessis has been employed at Visiativ since 2019 as a Product Owner, focusing on enhancing product offerings in the manufacturing sector. His role involves overseeing the development and management of the Customer Service Portal for Manufacturing, which features modules for customer complaints, support, warranty claims, quotes, and information requests. Prior to his current position, he held various roles at Visiativ, including Consultant from 2018 to 2019 and Ingénieur d'applications from 1998 to 2001. He also served as Consultant chef de projet from 2002 to 2018, where he implemented Equipment Maintenance Management systems to improve field technician efficiency.
Education and Expertise
Jacques Duplessis completed his secondary education at Lycée Livet in Nantes, achieving a Bac F1 in 1985. He furthered his studies in mechanical engineering and attended IUT de Nantes from 1986 to 1987, where he specialized in Organisation et gestion de la production. His educational background supports his expertise in condition-based maintenance and the management of alerts on connected equipment, utilizing industrial Internet of Things (iIOT) technology.
Background
Jacques Duplessis has a long-standing career in the technology and manufacturing sectors, primarily within Visiativ. His professional journey began with his initial role as Ingénieur d'applications, followed by a series of progressively responsible positions, culminating in his current role as Product Owner. His extensive experience spans over two decades, demonstrating a commitment to improving operational efficiency and customer service in manufacturing.
Achievements
During his tenure at Visiativ, Jacques Duplessis has successfully developed and managed the Customer Service Portal for Manufacturing. This initiative includes various modules designed to enhance customer interaction and streamline processes related to complaints, support, and warranty claims. Additionally, he has played a key role in implementing Equipment Maintenance Management systems that optimize the interventions of field technicians, contributing to improved operational workflows.