Nishil Philip
About Nishil Philip
Nishil Philip serves as the Customer Success Lead at Vitrina A.I., where he promotes a culture of customer success. With nine years of experience at Tata Consultancy Services, he has developed expertise in active listening, operations, and customer success management.
Current Role at Vitrina A.I.
Nishil Philip serves as the Customer Success Lead at Vitrina A.I., a position he has held since 2023. In this role, he manages the operations and processes of the customer success department. He emphasizes that customer success is not just a function but a mindset and culture that he strives to embody and promote within the organization. His focus is on delivering value and innovation to customers, ensuring that their needs are met effectively.
Previous Experience at Tata Consultancy Services
Prior to joining Vitrina A.I., Nishil Philip worked at Tata Consultancy Services (TCS) for nine years, from 2014 to 2023. During his tenure at TCS, he held the position of Team Lead, where he developed a strong foundation in customer success, operations, and active listening. His experience at TCS equipped him with the skills necessary to manage customer relationships and drive successful outcomes.
Skills and Expertise
Nishil Philip possesses a strong background in customer success and operations, developed through his previous roles. He is skilled in active listening, which enables him to understand customer needs and address their concerns effectively. His expertise lies in managing customer success processes and collaborating with team members and stakeholders to enhance the overall customer experience.
Location and Work Environment
Nishil Philip is based in Mumbai, Maharashtra, India, where he contributes to the customer success initiatives at Vitrina A.I. His role requires him to work closely with various teams and stakeholders, fostering a collaborative work environment that prioritizes customer satisfaction and success.