James Ledgerwood Barr
About James Ledgerwood Barr
James Ledgerwood Barr serves as the Global Director of Technical Support at Vizrt, where he has worked since 2023. He has over nine years of management experience in the contact center industry and has held various leadership roles at companies such as eatigo, BT, and Booking.com.
Current Role at Vizrt
James Ledgerwood Barr serves as the Global Director of Technical Support at Vizrt, a position he has held since 2023. In this role, he is responsible for overseeing the technical support operations for the company, which provides tools utilized by major media organizations including CNN, CBS, NBC, Fox, and BBC. His leadership contributes to the effective management of technical support services that reach an audience of over three billion viewers daily.
Previous Experience at Vizrt
Prior to his current role, James worked at Vizrt as the Head of Global Support from 2021 to 2023. During this time, he focused on enhancing the support infrastructure and ensuring that clients received timely assistance with Vizrt's media solutions. His experience in this position laid the groundwork for his current responsibilities in technical support.
Career Background in Operations Management
James has extensive experience in operations management, particularly within the contact center industry. He held various roles at BT, including Offshore Partner Manager in India and the Philippines, and Operations Manager in the UK. His tenure at BT spanned several years, during which he developed expertise in managing offshore partnerships and operational efficiency.
Education and Qualifications
James studied at Brunel University from 2000 to 2003, where he earned a degree in Computer Science with a focus on Sports Science and Computer Studies. He also attended Torquay Boys Grammar School from 1992 to 2000. His educational background provides a strong foundation for his technical and managerial roles in the industry.
Achievements in Contact Center Management
James has over nine years of management experience in the contact center industry. He has a proven track record of leading large contact centers, exemplified by winning the 2018 Large Contact Centre of the Year award at the ECCCSA. His experience includes working with BPO partners like Infosys, HCL, First Source Solutions, and Teleperformance, which highlights his ability to manage complex operational relationships.