Voci Technologies
Voci Technologies specializes in Automatic Speech Recognition (ASR) solutions for enterprise contact centers, offering both real-time and post-call transcription with support for over 30 languages and flexible deployment options.
Services
Voci Technologies provides Automatic Speech Recognition (ASR) solutions tailored for enterprise contact centers. Their services include the ability to transcribe 100% of contact center calls with high speed, accuracy, and efficiency. Features encompass real-time and post-call transcription, integration with various telephony providers, and an open API for custom integrations. Additionally, they offer value-added services such as natural punctuation, number formatting, customizable redaction, and emotion and sentiment analysis.
Products
Voci Technologies offers a suite of products for ASR solutions. These include real-time transcription capabilities, post-call transcription options, and integration tools that work seamlessly with various telephony systems through an open API. Their transcription services support over 30 language models globally and provide natural punctuation, number formatting, customizable redaction, and metadata tagging for emotion and sentiment analysis. Both cloud-based and on-premises deployment options are available to suit different business needs.
Pricing Structure
Voci Technologies employs a unique pricing structure designed to be cost-effective for enterprise contact centers. They offer a fixed price, unlimited usage package that ensures a low total cost of ownership (TCO) and high return on investment (ROI). This model allows customers to predict costs accurately without worrying about variable charges based on usage levels.
Deployment Options
Voci Technologies provides flexible deployment options for their ASR solutions. Enterprises can choose between cloud-based deployment for ease of access and management or on-premises deployment for greater control and security. Both options are designed to integrate seamlessly with existing infrastructure, ensuring minimal disruption during implementation.
Headquarters
Voci Technologies is headquartered in Pleasanton, CA. From this location, the company manages its global operations and supports its expansive portfolio of ASR solutions. Their Pleasanton headquarters serves as the hub for innovation, customer service, and strategic management.