Vonage
Vonage offers a comprehensive suite of communication solutions including APIs, Unified Communications, Contact Centers, and Conversational Commerce, serving over 100,000 businesses worldwide.
Services Offered by Vonage
Vonage provides an extensive range of communication services for businesses of all sizes. This includes Communications APIs, Unified Communications, Contact Centers, and Conversational Commerce. Their platform supports a variety of messaging platforms such as SMS, MMS, WhatsApp, Facebook Messenger, and Viber. Vonage's Unified Communications solutions also offer features like video conferencing, team messaging, and call recording, integrated with leading CRMs.
Vonage APIs and Developer Support
Vonage offers a wide array of APIs to facilitate various communication needs, including Voice API, Video API, SMS API, Verify API (2FA), Number Insight, and Reports API. They support over 1.15 million registered developers, providing tools and resources to build robust communication solutions. Vonage's platform enables developers to integrate voice, video, messaging, and more into their applications seamlessly.
Industries Served by Vonage
Vonage delivers tailored solutions for a variety of industries, including healthcare, education, retail & ecommerce, finance, transportation and logistics, manufacturing, and the public sector. Their comprehensive suite of services helps businesses within these sectors to enhance their communication capabilities, streamline operations, and improve customer interactions.
Vonage Contact Center Features
Vonage offers advanced Contact Center solutions featuring native integration with Salesforce. Their Contact Center product includes speech analytics, omnichannel support, workforce management, dynamic routing, queued callback, whisper coaching, and post-call surveys. These features help businesses manage customer interactions efficiently across multiple channels.
Security and Compliance at Vonage
Vonage is committed to ensuring the security and compliance of its platform. Their services are certified with key industry standards including ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR. This provides customers with confidence in the protection and privacy of their data. Vonage's platform also claims an uptime reliability of 99.999%, underscoring their dedication to dependable service delivery.