MD Ronok Hasan Rubel
About MD Ronok Hasan Rubel
MD Ronok Hasan Rubel is a Technical Support Level 1 professional with extensive experience in service desk analysis and technical troubleshooting, currently working at CGI in Montreal, Canada. He holds a Master's degree in Electrical and Computer Science Engineering from Concordia University and possesses strong skills in system administration, networking, and telecommunications.
Work at Vosker
MD Ronok Hasan Rubel has been employed at Vosker as a Technical Support Level 1 since 2019. In this role, he has developed expertise in utilizing remote takeover, knowledge base, and ticketing tools for diagnostic and troubleshooting activities. His responsibilities include providing technical support and resolving issues for clients, ensuring efficient service delivery.
Current Role at CGI
In addition to his position at Vosker, MD Ronok Hasan Rubel has worked at CGI as a Service Desk Analyst since 2020. Over the course of four years in this role, he has contributed to the support and management of IT services. His work involves addressing user inquiries and issues, enhancing the overall user experience in Montreal, Quebec, Canada.
Education and Expertise
MD Ronok Hasan Rubel earned a Master's degree in Electrical and Computer Science Engineering from Concordia University, where he studied from 2016 to 2018. Prior to this, he completed a Bachelor's degree in Electrical and Electronics Engineering at American International University-Bangladesh. His educational background provides a strong foundation in technical fields, complemented by proficiency in shell scripting, SQL, and system administration, particularly with Linux systems.
Background in Customer Service
Before his current technical roles, MD Ronok Hasan Rubel gained experience in customer service. He worked at ATELKA as a Customer Service Representative for six months in 2018 and later at Teleperformance Canada for eight months from 2018 to 2019. These positions helped him develop strong communication skills and a customer-oriented approach, which are beneficial in his technical support roles.
Technical Skills and Specializations
MD Ronok Hasan Rubel possesses strong technical skills in networking and telecommunications, with a focus on wireless communication and network security. He has expertise in server administration and backup administration, which are critical for maintaining system integrity and reliability. His technical aptitude is further demonstrated through his proficiency in troubleshooting and automation tasks.