Nidhi Pipalia
About Nidhi Pipalia
Nidhi Pipalia is the RMA and Loyalty Team Lead at Vosker, where she has worked since 2021. She holds a Bachelor of Commerce from Mumbai University and a Master of Management Studies from Lala Lajpatrai Institute of Management.
Current Role at Vosker
Nidhi Pipalia serves as the RMA and Loyalty Team Lead at Vosker, a position she has held since 2021. In this role, she is responsible for managing the Return Merchandise Authorization (RMA) process and overseeing customer loyalty initiatives. Her work focuses on enhancing customer satisfaction and streamlining operations within the team.
Professional Experience
Nidhi Pipalia has a diverse professional background. Prior to her current role, she worked at Gexel Telecom as a Team Lead from 2019 to 2021 in the Montreal, Canada area. She also held various positions including Travel Assistant at Executive Ship Management in 2011, HR Recruiter at Accenture from 2013 to 2014, and Customer Service Associate at WNS Global Services in 2010. Her early career included a summer internship at Mumbai International Airport Limited in 2012.
Education and Qualifications
Nidhi Pipalia completed her Bachelor of Commerce (BCom) degree at Mumbai University from 2007 to 2010. She also holds a Master of Management Studies (MMS) in Human Resource from Lala Lajpatrai Institute of Management, which she earned from 2011 to 2013. Additionally, she studied Commerce at K. J. Somaiya College of Arts and Commerce, achieving her Higher Secondary Certificate (HSC) from 2005 to 2007.
Career Development
Nidhi Pipalia's career development reflects a steady progression through various roles in customer service, human resources, and team leadership. Her experiences across different sectors, including telecommunications and travel management, have contributed to her expertise in customer relations and team management.