Redwana Habib Quraishi
About Redwana Habib Quraishi
Redwana Habib Quraishi is a Team Lead in Technical Support with extensive experience in customer service and technical troubleshooting. She has worked at Vosker since 2022 and previously held roles at Gexel Telecom and Friends In Village Development Bangladesh.
Work at Vosker
Redwana Habib Quraishi has been serving as Team Lead in Technical Support at Vosker since 2022. In this role, she provides leadership and guidance to a team of technical support agents. Her responsibilities include ensuring the accurate installation and updating of firmware and mobile applications. Prior to her current position, she worked as a Technical Support Agent at Vosker from 2020 to 2022, where she developed her expertise in technical support and customer service.
Previous Experience at Gexel Telecom
Before joining Vosker, Redwana worked at Gexel Telecom as a Customer Service Agent focused on Technical Support for the Spypoint/Vosker Project in 2020. During her two-month tenure in Montreal, Quebec, she provided technical assistance and support to users. She analyzed service statistics logs to prepare detailed reports and recommended operational solutions to enhance the performance of technical support agents.
Education and Expertise
Redwana holds a Master of Arts (MA) and a Bachelor of Arts (BA) in English Language and Literature from National University in Bangladesh. Her educational background has equipped her with strong communication skills, which she applies in her technical support roles. She has developed and monitored Customer Service KPIs related to call handling quotas, agent performance, and ticket resolution objectives.
Background in Teaching
Redwana has experience in education, having worked as a Teacher at Friends In Village Development Bangladesh (FIVDB) from 2009 to 2011. This role contributed to her skill set in leadership and communication, which she later applied in her technical support career.
Technical Problem-Solving Skills
In her technical support roles, Redwana has demonstrated strong problem-solving skills by reproducing complex technical issues reported by users. This hands-on approach allows her to find appropriate solutions and improve the overall customer experience.