Sabrina Tremblay, M.Sc.
About Sabrina Tremblay, M.Sc.
Sabrina Tremblay, M.Sc., serves as the Customer Experience & Insights Director at Vosker and SPYPOINT, bringing over seven years of expertise in client experience management. She holds a Master's degree in Marketing Management from HEC Montréal and has a diverse background in project management and customer experience roles across several organizations.
Work at Vosker
Sabrina Tremblay has been serving as the Customer Experience & Insights Director at Vosker since 2020. In this role, she focuses on enhancing customer experience through insights and data-driven strategies. Her tenure at Vosker has lasted for four years, during which she has contributed to the company's commitment to delivering high-quality customer service.
Education and Expertise
Sabrina Tremblay holds a Master in Management with a specialization in Marketing from HEC Montréal, where she studied from 2015 to 2017. She also earned a Bachelor's degree in Communications and Public Relations from UQAM | Université du Québec à Montréal between 2011 and 2014. Additionally, she has participated in the Creativity and Innovation Management Summer School, completing over 100 hours of training since 2016.
Professional Background
Sabrina Tremblay has a diverse professional background with over seven years of experience in customer experience and insights. Prior to her current role at Vosker, she worked at SPYPOINT as Customer Experience Director since 2020. Her previous positions include Customer Experience Manager at C2 International and various roles at Altitude C, including Project Manager and Senior Project Manager. She has also served as Insight Manager and Organizational Ethnographer at Perrier Jablonski.
Achievements and Contributions
Sabrina Tremblay has received multiple scholarships for her involvement and excellence in her field, as well as awards in strategy and marketing case competitions. She has managed projects with budgets exceeding 10 million dollars and has led teams of over 40 direct staff and 400 volunteers. Her expertise includes planning qualitative and quantitative user research to uncover insights that drive customer experience improvements.
International Experience
Sabrina Tremblay has led projects with an international scope, working in countries such as France, Australia, the USA, and Canada. Her experience in managing diverse teams and projects across different regions has equipped her with a global perspective on customer experience and insights.