Chen Harel
About Chen Harel
Chen Harel is a Tier 2 Support professional with over a decade of experience in technical support. He has worked for companies such as WalkMe™, Israel Railways Ltd., and Pelephone, and has a background in Full Stack Python from John Bryce.
Work at WalkMe
Chen Harel has been employed at WalkMe™ as a Tier 2 Support professional since 2022. In this role, he is responsible for providing advanced technical support and ensuring customer satisfaction. His experience in handling escalations and technical issues contributes to the overall success of the customer support team.
Previous Experience in IT Support
Prior to joining WalkMe™, Chen Harel worked at Pelephone as an IT Technician from 2012 to 2017. He gained valuable experience in technical support during this five-year period, focusing on resolving customer issues and enhancing service delivery. Additionally, he served as an IT Specialist at Israel Railways Ltd. from 2017 to 2019, where he further developed his technical skills in a fast-paced environment.
Education and Expertise
Chen Harel studied at the Technion - Israel Institute of Technology, which is known for its rigorous engineering and technology programs. He is currently enhancing his skills by studying at John Bryce, where he has achieved a Full Stack Python certification since 2021. His educational background supports his strong analytical and creative skills, enabling him to adapt to new technologies effectively.
Technical Skills and Abilities
Chen Harel possesses strong analytical and creative skills, complemented by a self-learning ability that drives his motivation to learn new technologies and methodologies. With over a decade of experience in technical support, he focuses on customer success and effectively manages escalations, showcasing his capability in the IT support field.