Parris Francis
About Parris Francis
Parris Francis serves as the Global Head of Customer Success at WARC, having transitioned from a similar role in London to New York. With a background in psychology and experience in both the UK and US markets, Francis co-founded Black in Business to support Black professionals in the business sector.
Work at WARC
Parris Francis currently serves as the Global Head of Customer Success at WARC, a position held since 2023 in New York, New York, United States. Previously, Francis worked in the same role at WARC from 2020 to 2022 in London, England, United Kingdom. During this time, Francis contributed to the development of customer success strategies and enhanced client relationships. Prior to the Head of Customer Success role, Francis was a Client Services Manager at WARC from 2018 to 2019, where responsibilities included managing client accounts and ensuring service delivery.
Education and Expertise
Parris Francis earned a Bachelor of Science (BSc) in Psychology from the University of Wolverhampton, studying from 2011 to 2014. This educational background in psychology may inform Francis's approach to customer success, providing insights into client behavior and needs. Additionally, Francis has experience in HR and recruitment, having worked as a Recruitment Administrator and HR Admin Partner at Look Ahead Care and Support from 2014 to 2016.
Background
Parris Francis has professional experience in both the UK and US markets. Francis began their career in London, where they held various roles, including an internship at Donald Edge London in 2016. After transitioning to the United States, Francis continued to build on their expertise in customer success and client services at WARC. This international experience contributes to a well-rounded understanding of diverse market dynamics.
Achievements
Parris Francis co-founded Black in Business, an initiative aimed at supporting Black professionals in the business sector, from 2019 to 2022 in London, England, United Kingdom. This initiative reflects a commitment to fostering diversity and inclusion within the professional landscape. Francis's transition from HR and recruitment to customer success and client services demonstrates adaptability and a broad skill set applicable to various business functions.