Kimumwe Mark Tonny
About Kimumwe Mark Tonny
Kimumwe Mark Tonny is an Assistant WASH Office with a strong educational background, holding a Bachelor's degree in Social Sciences and an MBA in Marketing. He has over 13 years of work experience, primarily in customer service and administrative support roles, and currently works at Water Mission in Uganda.
Work at Water Mission
Currently, Kimumwe Mark Tonny serves as the Assistant WASH Office at Water Mission in Uganda. He has held this position since 2020, contributing to the organization's efforts in providing water, sanitation, and hygiene (WASH) support. His role involves implementing WASH initiatives in both urban and rural areas, demonstrating a commitment to improving community health and access to clean water.
Education and Expertise
Kimumwe Mark Tonny holds a Master of Business Administration (MBA) in Business, Management, Marketing, and Related Support Services from Makerere University, which he completed from 2016 to 2018. He also earned a Bachelor's degree in Social Sciences from Kyambogo University, studying from 2004 to 2007. His educational background is complemented by a UACE from JINJA COLLEGE and a UCE from Busoga College Mwiri, providing him with a solid foundation in social sciences and business.
Background
Kimumwe Mark Tonny has over 13 years of work experience, with a significant portion dedicated to customer-facing roles. He began his career as a Volunteer Staff at the Uganda Red Cross Society in 2003, working at the Itanda Refugee Transit Centre. He later worked as a Contact Centre Executive at Orange for four months in 2012 and has been with Africell Uganda as a Customer Service Sales Representative since 2012.
Skills and Competencies
Kimumwe Mark Tonny possesses strong skills in various areas including administrative support, customer care, IT systems usage, research, counseling, marketing, and sales. His customer-focused approach enables him to develop opportunities that align with organizational goals, enhancing service delivery and client satisfaction.
Achievements in Customer Service
With over seven years specifically in customer-facing roles, Kimumwe Mark Tonny has demonstrated exceptional capabilities in customer service. His experience at Africell Uganda as a Customer Service Sales Representative has equipped him with the skills to effectively address customer needs and contribute to the company's success in the telecommunications sector.