Clara Ball
About Clara Ball
Clara Ball is a Customer Success Manager at Watershed, where she has worked since 2024. She has a diverse background in customer success and activism, with experience in the SaaS and car industries.
Work at Watershed
Clara Ball has been serving as a Customer Success Manager at Watershed since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her work involves collaborating with clients to understand their needs and providing tailored solutions that align with Watershed's mission-driven initiatives. Clara's commitment to customer success is evident in her approach to fostering strong relationships and driving engagement.
Previous Experience in Customer Success
Prior to her current position, Clara Ball worked as a Senior Customer Success Manager at Checkr, Inc. from 2022 to 2023. In this capacity, she was responsible for managing client relationships and overseeing the implementation of customer success strategies. Her experience also includes a role as a Client Specialist at BNY Mellon in 2018, where she supported client needs in the financial services sector, and as a Customer Service Representative at Willis Towers Watson Health and Benefits from 2017 to 2018.
Background in Business Development
Clara Ball has a diverse background that includes experience in business development. She worked as a Business Development Account Manager at Line 5, LLC from 2018 to 2021. In this role, she focused on expanding the company's client base and driving revenue growth. Her early career also included a position as a Membership Representative at Alcoa Pittsburgh Federal Credit Union in 2016, where she engaged with members to promote services and enhance customer experience.
Education and Expertise
Clara Ball completed her high school education at Pittsburgh Brashear High School from 2012 to 2015. She possesses strong skills in activism and has demonstrated expertise in driving environmental change through innovative solutions in the SaaS industry. Her educational background and professional experiences contribute to her ability to navigate complex customer success challenges across various sectors.
Career Timeline
Clara Ball's career spans several roles across different industries. She began her professional journey as a Membership Representative in 2016, followed by positions at Amazon as a Fulfillment Specialist and at Willis Towers Watson Health and Benefits. From 2018 to 2021, she transitioned into business development at Line 5, LLC, before moving into customer success roles at BNY Mellon and Checkr, Inc. Her current role at Watershed marks a continuation of her focus on customer success and mission-driven initiatives.