Nell Malone
About Nell Malone
Nell Malone is a Customer Success Manager at Watershed, where she has worked since 2024. She has a background in customer success and growth roles at various companies, including Plaid and Thanx, and holds a Bachelor of Science in Microbiology Immunology and Molecular Genetics from UCLA.
Work at Watershed
Nell Malone has been serving as a Customer Success Manager at Watershed since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Based in the New York City Metropolitan Area, Malone leverages her previous experience in customer success and growth to support clients effectively.
Previous Experience at Plaid
Before joining Watershed, Nell Malone worked at Plaid in various capacities. She held the position of Program Director from 2021 to 2023, where she managed programs aimed at driving growth and customer engagement. Prior to that, she worked in a growth role from 2019 to 2021, contributing to Plaid's expansion efforts in the San Francisco Bay Area.
Customer Success Management Experience
Nell Malone has significant experience in customer success management. She worked as a Customer Success Manager at Thanx from 2018 to 2019, where she focused on client relationships and service delivery. This role helped her develop skills essential for her current position at Watershed.
Educational Background
Nell Malone holds a Bachelor of Science (B.S.) degree in Microbiology, Immunology, and Molecular Genetics from UCLA. Additionally, she participated in the Learning for Action program at Terra.do, completing the October 2022 Cohort. Malone also studied Physics at the University of Sussex, further broadening her academic foundation.
Early Career at Triage Consulting Group
Nell Malone began her career at Triage Consulting Group, an R1 company, where she held two positions. She started as an Associate from 2016 to 2017 and was later promoted to Senior Associate, serving from 2017 to 2018. In these roles, she gained valuable experience in consulting and client management.